Designing your case is simple. Start by selecting your size and any features you want (like expandability or a front pocket), then choose your shell color, and finish with your trim for a truly personal look. Start here

We’ve made customization easy: (1) Select your size & features, (2) choose your shell color, and (3) customize your trim. That’s it—your ROAM, your way.

You can design every detail that makes your case feel like you: your front and back shell colors, zipper and binding, wheels, handles, and your complimentary monogram.

Yes. Our builder lets you choose your front and back shell colors so you can create anything from a subtle tonal look to a bold two‑tone statement.

Trim is the set of refined accent details that finish your case—think binding color, plus the components that tie the look together. It’s how you add that final ‘this is so me’ touch.

From Carry‑On to Large Check‑In, we offer multiple case sizes and options—so you can customize the right case for weekend getaways, long-haul travel, and everything in between.

Absolutely, there is a button on each product page to "continue customizing". Pick a highlighted design you love, then continue customizing the colors and trim until it’s unmistakably yours.

Yes. We offer a 100‑day trial on all custom orders—take your case on a trip (or two). If it’s not the perfect fit, you can return it within 100 days.

Yes—every ROAM suitcase is backed by our lifetime limited warranty, covering non‑cosmetic damage due to manufacturer defects. If something goes wrong, we’re here to help.

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Our lifetime limited warranty covers non‑cosmetic damage caused by defects in materials or workmanship when your case is used for travel as intended.

Once we receive your luggage for a valid warranty claim, we’ll repair or replace it (as applicable) and ship it back within 30 days of receiving your original luggage.

Every ROAM case is thoughtfully designed in New York and hand‑assembled in Vidalia, Georgia.

Yes—we offer free ground shipping on orders, so your journey can start effortlessly.

Free ground shipping typically delivers in 3–10 business days after your order ships.

Yes. You can choose expedited shipping at checkout (2–5 business days when placed Mon–Thurs by 10AM ET) for $100 per item.

Yes—Alaska & Hawaii ship via FedEx Ground. Delivery is typically 9–15 business days and costs $230 per item.

At this time, we ship within the United States and Canada. If you’re outside the U.S. or Canada, our Support Team can help with a custom shipping quote—just email support@roamluggage.com.

Yes. We offer a 100‑day trial for all custom orders—so even customized cases can be returned, even if you’ve taken it on a trip or two.

Unfortunately, we can’t accept returns on sale items or gift cards however all ROAM cases are still covered by our lifetime guarantee.

Yes—our suitcase shells are made with 50% recycled polycarbonate, blended with virgin polycarbonate to optimize strength and impact resistance.

We use a 50/50 blend to balance sustainability with performance—so your case stays lightweight, durable, and impact‑resistant for the long haul.

Absolutely. We build cases to last—and back them with a lifetime limited warranty—because the most sustainable suitcase is the one you don’t have to replace.

We hand‑assemble every case in Vidalia, Georgia and inspect each piece one‑by‑one. Building with care and quality control helps ensure your suitcase lasts for years of travel.

Yes—our cases come with a dust cover that also doubles as a laundry bag, so you can protect your luggage (and pack smarter) between trips.